Support & FAQs

General

Enter #MIN (or #646) and press send.

With a 2-year contract you can upgrade after 20 months.

Yes, at a rate of $.10 per text message and $.25 per picture message sent and/or received.

Night Hours are Monday through Friday 9:01pm to 5:59am. Weekend hours are 12:00am Saturday to 11:59pm Sunday.

You can add up to 4 share lines on your account.


Billing

The America’s Choice plans may have roaming charges that apply at times across the United States. Verizon Wireless covers approximately 95% of the US population. If you have a concern about a particular area, call your store or customer service and they will be able to tell you if there is roaming in that particular area. Read more about our coverage area on the right.

Yes, weekdays before 9:00pm regular airtime rates apply. After 9:00pm and on the weekends no airtime is charged.

There are other taxes, surcharges, and fees that will be on your bill in addition to your monthly rates. These charges include E911, gross receipts charges, Federal Universal Service charges, Monthly Regulatory charges, and other taxes. We can give you approximate estimate of these charges when you set up your account.

On the America’s Choice calling plans roaming charges are $.69 per minute.

There is a one-time activation fee of $35 for all Primary Lines and $25 for all Secondary Lines on a 2-year Contract.

If you go over your monthly minutes there is a per minute overage charge. The overage charges vary depending on the plan you choose. Call or visit your local store for more information.

Your first bill will be higher than normal bills, and will consist of: your one-time activation fee, your first month’s service and optional features, plus prorated charges for service and optional features. Wireless World provides our new customers with a explanation of these charges and estimated first bill.

Family SharePlan lines are only $9.99 per month. Share lines currently share your minutes, Nights & Weekends and receive Unlimited IN calling.

You can register your account online at Verizon to obtain your account balance, make payments, view your detail billing, add/remove features and more.


Tech

Pictures can be sent to www.vzwpix.com at a per message rate of $.25 or a mobile office kit can be purchased from your local retailer.

Wireless World employees are trained to be able to help you use your phones features, assist in setting up Voice Mail, and any other assistance you may need. We pride ourselves on offering the best customer service before, during, and after your purchase.

Included features on the America’s Choice calling plans are: Basic Voice Mail with Message Waiting Indicator, TXT messaging, Picture Messaging (only on Verizon Camera Phones), 411 Connect, Caller ID, Call Waiting, 3-Way Calling, Call Forwarding, and No Answer/Busy Transfer.

With Get It Now, you can download games, ring tones, pix and other cool stuff from your wireless phone. Ask one of our store representives to show you how.

Read and send emails, exchange instant messages and view your favorite web content on your wireless phone. Mobile Web even provides access to a personalized Calendar and Address Book. The service is offered for an additional monthly access charge, plus airtime and other applicable charges.

We offer online access with Verizon Wireless’ National Wireless Internet Service, which enables users to access the Internet, email, attachments, and business applications with a laptop or PDA. Call or stop in for more information.